[VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

[Todd Wolf]

AppNeta by Broadcom is an awesome tool and includes this type of troubleshooting

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/analyze-results/investigating-violation-events.html#title-investigating-violation-events_voice-loss

[cid:image001.jpg at 01DA0B40.4D766C30]

From: VoiceOps <voiceops-bounces at voiceops.org> On Behalf Of Izzy Goldstein - TeleGo via VoiceOps
Sent: Monday, October 30, 2023 2:06 PM
To: Voiceops.org <voiceops at voiceops.org>
Subject: [VoiceOps] troubleshooting RTP loss - and does anyone use webair/opti9?

HI team

we recently noticed packet loss happening every morning from 6AM to 11AM, our MOS drops during that time
our datacenter in garden City Long island (formerly Webair / now Opti9) claims it is outside of their network and can't do anything - but they have been unable to identify where the loss is occurring

so i have 2 questions

1)
Is there anyone in this group using the same datacenter, and if so, do you have any RTP issues ?
maybe the issue is with one of our SIP providers, etc and not the Datacenter directly

2)
What's a good tool / method to determine where the packet loss is happening ?

i am using VoipMonitor - but willing to start using other tools to find the root cause


--

Izzy Goldstein

Chief Technology Officer - DevOps Master

Main: (212) 477-1000 x 2085<tel:(212)%20477-1000>

Direct: (929) 477-2085<tel:(929)%20477-2085>

Website: https://telego.com/



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