[VoiceOps] AT&T Wireless / FirstNet routing issue contact

[Collin Rose]

Well that was phone number was a maze. I managed to get an email address out of somebody dl-ss7trctier2_at_att.com<mailto:dl-ss7trctier2 at att.com>, but nobody could open a ticket.

Going to give the email address a try.

Collin R

From: Mary Lou Carey <marylou at backuptelecom.com>
Date: Monday, February 19, 2024 at 6:10 PM
To: Collin Rose <collin.rose at daystarrfiber.net>
Cc: VoiceOps <voiceops at voiceops.org>
Subject: Re: [VoiceOps] AT&T Wireless / FirstNet routing issue contact
[External Email]: This message is from a sender outside our organization. Exercise caution with links and attachments. Do not share sensitive information unless you verify the sender's identity and trust the content.

AT&T Wireless NOC
800-638-2822

If you've put in a ticket and they still haven't fixed it, I also have
escalation contacts.

MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111

On 2024-02-18 05:48 PM, Collin Rose via VoiceOps wrote:
> We appear to have an issue with AT&T Wireless failing to complete
> calls to us and anything behind the local Frontier tandem (which they
> apparently were routing our calls to). We are seeing call failures on
> testing from an AT&T wireless cellular phone to both our numbers, and
> the Frontier exchanges served off the tandem. Any one got any contacts
> to open a ticket? Our end-user ticket, and our FirstNet ticket through
> the local 911 center have both been unsuccessful, and we are going on
> 72 hours of inability to receive calls from AT&T Wireless customers.
>
> Thanks,
>
> Collin R
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
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