[cisco-voip] FW: Speakerphone cuts out

[Rogers, Jeremy (WMG)]

This is just a 7960 plugged into a POE 4507 switch.  

 

Jeremy Rogers

Senior VoIP Engineer

Warner Music Group

75 Rockefeller Plaza

New York, NY 10019

212-275-2183

  _____  

From: Mark Holloway [mailto:mh at markholloway.com] 
Sent: Tuesday, August 07, 2007 4:50 PM
To: Rogers, Jeremy (WMG); 'Paul Choi'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] FW: Speakerphone cuts out

 

What kind of speakerphone?  I had to troubleshoot a similar issue.  The
problem was the default gain and attenuation setting of the particular
speaker phone (Polycom) were not compatible with the Cisco AS5400.  I had to
make adjustments on the Polycom so the center clipper values matched better.
Otherwise, it's "choppy audio". 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 1:31 PM
To: 'Paul Choi'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out

 

No dropped packets, no errors on the diagnostics page.  I don't see anything
in the traces.  I can hear him talking into the mic, but the speaker is not
working on his end.

Jeremy Rogers 
Senior VoIP Engineer 
Warner Music Group 
75 Rockefeller Plaza 
New York, NY 10019 
212-275-2183 
-----Original Message----- 
From: Paul Choi [mailto:asobihoudai at yahoo.com <mailto:asobihoudai at yahoo.com>
] 
Sent: Tuesday, August 07, 2007 4:13 PM 
To: Rogers, Jeremy (WMG); cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] FW: Speakerphone cuts out 

Do you see anything odd in CCM traces? 

What about the phone status page? 

Do you see any abnormalities on the diagnostic page 
for the phone? [question mark button twice during 
conversation] 

Any dropped packets? 

 

--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers at wmg.com> 
wrote: 

> Let me add that I just found out when the 
> speakerphone cuts out, so does the 
> ringer. 
> 
>  
>   _____  
> 
> From: cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net
<mailto:cisco-voip-bounces at puck.nether.net> ] On 
> Behalf Of Rogers, Jeremy 
> (WMG) 
> Sent: Tuesday, August 07, 2007 3:03 PM 
> To: cisco-voip at puck.nether.net 
> Subject: [cisco-voip] Speakerphone cuts out 
> 
>  
> 
> I have a user who is having a random issue.  He has 
> an IP phone at his house 
> behind a hardware firewall.  On occasion he said the 
> speakerphone would cut 
> out and that there was barely any sound coming out, 
> but if he picked up the 
> receiver he could hear fine.  We thought it was a 
> VPN issue, but the same 
> thing just happened to his office phone.  Has anyone 
> seen this before? 
> 
>  
> 
> Jeremy Rogers 
> 
> Senior VoIP Engineer 
> 
> Warner Music Group 
> 

 

 
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