[cisco-voip] Call Center Reporting

[ROZA, Ariel]

Ed,
 
  On IPCC Express you have this report, in the CRS Historical Reports
Client:
 
Aborted and Rejected Call Detail Report

The Aborted and Rejected Call Detail Report provides detailed
information about

each call that is aborted or rejected by the system. A call is aborted
if an exception

occurs in the workflow that is processing a call. A call is rejected if
system

resources reach maximum capacity (for example, the maximum number of CTI

ports is reached).

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Jueves, 21 de Agosto de 2008 04:58 p.m.
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Center Reporting


We had an issue Monday where one of our call centers was
under-provisioned for the amount of phone calls they actually recieved..
they didnt have nearly enough CTI ports in the call control group and
many callers were getting a busy signal.

We've since bumped up the number of ports to something we think is
reasonable, but the question has come up, is there a way to report on
exactly how many people called in and got busy signals on that day? I
pulled all the CDR's for their main number and look for zero length
calls, in the case of IPCC does that indicate busy signal? Any easier
way to it that I'm missing?

TIA!

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080821/f8ff9419/attachment-0001.html>