[cisco-voip] Call forward no answer

[pmeredith at aap.com.au]

I have a customer with requirement (which is standard on any PBX) which we
just can't seem to get a work around...here it is

Call Forward All Calls

Call Forward Busy

Call Forward No Answer

 

Are standard smartKey (softKey) functionality for user on PBX.

 

My client runs a news business that relies on all calls if unanswered to
route back to switchboard operator, if journalist (user) moves from desk
(leaves building etc) and sets call forward to another phone or mobile etc
and then returns, they simply press the call forward smartKey and the
default setting for calls to route back to switch if unanswered is invoked.

Hence the user never impacts on the default setting and does not have to
re-enter the destination switch extension when reactivating the default
route.

 

Eg In callmanager 4.1 when the user changes his settings (forward all calls)
and returns he must press call FWD softkey, and then re enter the default
switch number (extension).

 

Is there a workaround?

 

And Cisco documentation indicates that Call forward busy and call forward no
answer can be configured softkeys...yet cisco say it is not so?

 

 

 

 



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