[cisco-voip] Phone dropped out

[Jonathan Charles]

Is this remote gateway over the internet (a VPN connection maybe?) or a
dedicated line?

If a dedicated line, I would call the provider, if the internet, if it is
working, be happy, if not, there isn't anything you can do (no QoS on the
interweb thingy).

So, this all depends on the type of circuit. From the error message, it
looks like your phone lost communication with the CallManager, tried to
reconnect and disconnected again.

The ping times are on the cusp of being too long (150ms is max for decent
voice quality).




Jonathan

On 12/13/06, Cheng, Cathy (VIC) <ccheng at arcbs.redcross.org.au> wrote:
>
>
> Hi Guys,
>
> We have a remote site connecting to the CCM server, the remote voice
> gateway is 2811 router, running H.323 protocol.
> Today, the phone dropped out a couple of times during the voice
> conversation. I checked the Callmanager event log,
>
>
> E rror: DeviceTransientConnection - Transient connection attempt.
>
> Connecting Port: 2000
> Device name [Optional].: SEP000CCEC05CB1
> Device IP address.: ******
> Device type. [Optional]: 8
> Reason Code [Optional].: 1
> App ID: Cisco CallManager
> Cluster ID: AIMCCM1-Cluster
> Node ID: 192.168.208.50
> Explanation: A connection was established and immediately dropped before
> completing registration. Incomplete registration may indicate a device is
> rehoming in the middle of registration. The alarm could also indicate a
> device misconfiguration, database error, or an illegal/unknown device trying
> to attempt a connection.
>
> Recommended Action: No action is required if this event was issued as a
> result of a normal device rehome.. E
>
> The ping test from the Callmanager server to the remote IP phone is max
> 900ms, average 133ms
>
> Any idea about this problem? We have no voice-over-IP calls at the moment,
> so the callmanager shouldn't get invloved in the call conversation. The
> network latency shouldn;t affect the voice conversation.
>
> Appreciate any input.
>
> Regards & Thanks
>
>
>
>
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