[cisco-voip] Attendant console queue MOH resource

[Fred Nielsen]

Is your gateway MGCP?  If so, are you using the ccm-manager music-on-hold
command on the router?
 
Also, curious about this, wondering if you are getting unicast because you
have opted to insert an MTP into the audio flow.  If you uncheck, does it
attempt to use a multicast port?

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus (E)
Sent: Wednesday, November 29, 2006 2:11 AM
To: Cheng, Cathy (VIC)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console queue MOH resource



Should be able to

 

You can create a dedicated devpool for attendant MOH so that attendant can
use a different MOH source than normal users. I have done that before. The
problem I had was that even when I select multicast for the source I noticed
that 9by looking at the cisco MOH device in perf mon) that callers from the
PSTN to the attendant Q or when placed on hold get unicast MOh. I also had
to tick the "require media termination" on my gateway config in CCM
otherwise I could not get any MOH out to pstn callers as soon as I enabled
multicast MOh

 

 

 

 

Erik Erasmus

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Cathy (VIC)
Sent: 28 November 2006 11:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant console queue MOH resource

 

Hi Guys, 

On the AC pilot point configuration page, Common Profile & Device Pool are
both related to MOH resource, Which one is AC queue will use?

Does AC queue can work with multicast MOH resource? 

Thanks 

Cathy 





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