[cisco-voip] IPCC: Best way to present queue stats to everyone?

[Jonathan Charles]

On a similar topic... is there any way to give people access to IPCC 4.0(4)
RTMT without giving them admin access to IPCC?


Jonathan

On 11/29/06, Voll, Scott <Scott.Voll at wesd.org> wrote:
>
>  I have seen where someone make a XML app for the phone that could look at
> each queue, who was logged in, how many, and how long the longest person had
> been in there.
>
>
>
> Pretty neat and it was home grown also.
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jason Aarons (US)
> *Sent:* Wednesday, November 29, 2006 3:41 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCC: Best way to present queue stats to
> everyone?
>
>
>
> The Cisco Agent Desktop presents the same realtime stats found in
> AppAdmin/RealTime to CAD users.  It's in the menus somewhere on the CAD
> software.
>
>
>
> For $$$ use Symon Enterprise Server, it does a ODBC connection to IPCC's
> db and can do Notification Area pop ups like Outlook when threasholds are
> crossed, etc.   Contact a Symon or Dimension Data sales rep for a sales
> pitch.
>
>
>
> Good dev and database person could customize anything.  Cisco says do what
> you want with Crystal Reports, etc. But the out of box reporting in Express
> is limited.  We wrote a app for 50" plasmas to show stats in huge fonts you
> can see across a room.  At a previous job we had RealStats running at the
> end of each cube row for employees to go look at.
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Tech Guy
> *Sent:* Wednesday, November 29, 2006 4:52 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCC: Best way to present queue stats to everyone?
>
>
>
> Running IPCC Express Premium 4.0(3) and wondering if there is a simple way
> to show queue information and stats?  Real time info that is.
>
> Currently I don't seem to see a way to present this info to everyone, not
> even agents.  I assumed that agents would be able to see queues from the
> agent desktop and say calls in queue and so on.
>
> Since that is not the case I am wondering what others do if anything to
> present queue stats to everyone?
>
> Guess maybe there is a way to pull the info out and post to a web page?
> Anyone done anything like that?  Have examples or anything?  Any ideas would
> be helpful.
>
> ------------------------------
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