[cisco-voip] Newly created Attendant Console users can't login

[Kris Seraphine]

Please forgive me if this is a duplicate post.  I sent the same post a few
days ago but I haven't seen it come through on the list.


We had a problem with our CCM 4.13 sr3 cluster last week where no one could
log into the attendant console (users would get an invalid username or
password error).  It ended up being a problem with the AC user's password.
After resetting the password in the global directory (I have no idea how it
got changed) users were able to log in again however any new users I try to
create are not able to login.  They still get the invalid username and
password error.  If I change the password for an existing user, that user
can not login with the new password but can with the old password so clearly
changes are not being processed by the system.  I've tried restarting the
CTI and TCD services on all servers with no luck.  There are no errors in
the event viewer.  If I look at the CCN,user_profiles section of DC
Directory Admin I can see that the new users are not being added.

I have a case open but TAC doesn't seem to be getting anywhere so I'm
wondering if anyone has had a similar problem.


-- 
kris seraphine
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