[cisco-voip] Abandon calls in IPCCX 3.5 (2)

[Mudassar.Khalid/NE/Lahore]

Hello guys,

          Hope you all doing fine.

Out of our ten thousand calls a day, four thousand calls are abandoned
in real-time reporting. Do anybody had issues like this? MIVR log file
showing the following lines in bulk:

 

17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
id=24,410,Contact implementation id=98573/2,Contact
Class=com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load CSQ
because CSQ: wateen29 is invalid

 

Wateen29 is an Agent and I checked its validity.

Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
to handle this quatity of calls. I mean, I have enabled automatic work
chek box to my resources in ICD subsystem.

Any clue about the issue!

Thanks you all for the efforts which make this forum the best forum in
Cisco Voip.

 

Regards,

Mudassar Khalid

Network Engineer(IPCC/ IPT)

O&M Lahore

Cell: +92 (0) 322-448-1004  |  IPT Extension: 46711

 

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