[cisco-voip] Abandon calls in IPCCX 3.5 (2)

[Scott Voll]

just a wild guess, but could it be the Script that is causing the abandoned
calls?

Scott

On Dec 20, 2007 9:27 AM, Mudassar.Khalid/NE/Lahore <
Mudassar.khalid at waridtel.com> wrote:

>  Hello guys,
>
>           Hope you all doing fine.
>
> Out of our ten thousand calls a day, four thousand calls are abandoned in
> real-time reporting. Do anybody had issues like this? MIVR log file showing
> the following lines in bulk:
>
>
>
> 17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
> contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
> id=24,410,Contact implementation id=98573/2,Contact Class=
> com.cisco.call.CallContact,Contact Type=Cisco JTAPI Call,Exception=
> com.cisco.wfapi.WFExecutionException: Failed to load CSQ because CSQ:
> wateen29 is invalid
>
>
>
> Wateen29 is an Agent and I checked its validity.
>
> Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
> to handle this quatity of calls. I mean, I have enabled automatic work chek
> box to my resources in ICD subsystem.
>
> Any clue about the issue!
>
> Thanks you all for the efforts which make this forum the best forum in
> Cisco Voip.
>
>
>
> Regards,
>
> Mudassar Khalid
>
> Network Engineer(IPCC/ IPT)
>
> O&M Lahore
>
> Cell: +92 (0) 322-448-1004  |  IPT Extension: 46711
>
>
>
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>
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