[cisco-voip] Abandon calls in IPCCX 3.5 (2)

[Mudassar.Khalid/NE/Lahore]

The problem has been resolved. The reason was not to set the contact
handled exclusively in the script. The CC is a new launch for a new
company and those users who do not like to wait a minimum time in queue,
they just disconnect their call and call again after some time. In this
way they were all considered as abandoned calls. 

 

Regards,

Mudassar Khalid

Network Engineer(IPCC/ IPT)

O&M Lahore

Cell: +92 (0) 322-448-1004  |  IPT Extension: 46711

________________________________

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Thursday, December 20, 2007 11:58 PM
To: Mudassar.Khalid/NE/Lahore
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Abandon calls in IPCCX 3.5 (2)

 

just a wild guess, but could it be the Script that is causing the
abandoned calls?

 

Scott

On Dec 20, 2007 9:27 AM, Mudassar.Khalid/NE/Lahore
<Mudassar.khalid at waridtel.com> wrote:

Hello guys,

          Hope you all doing fine.

Out of our ten thousand calls a day, four thousand calls are abandoned
in real-time reporting. Do anybody had issues like this? MIVR log file
showing the following lines in bulk: 

 

17355: Dec 20 22:23:02.313 PKT %MIVR-APP_MGR-6-ABORTING_CONTACT:Aborting
contact: Application=Wt_IPCX_Main,Task id=33,000,025,142,Contact
id=24,410,Contact implementation id=98573/2,Contact Class=
com.cisco.call.CallContact,Contact Type=Cisco JTAPI
Call,Exception=com.cisco.wfapi.WFExecutionException: Failed to load CSQ
because CSQ: wateen29 is invalid

 

Wateen29 is an Agent and I checked its validity.

Might be ICD module of CRS 3.5(2) SR1 which I installed is not so mature
to handle this quatity of calls. I mean, I have enabled automatic work
chek box to my resources in ICD subsystem. 

Any clue about the issue!

Thanks you all for the efforts which make this forum the best forum in
Cisco Voip.

 

Regards,

Mudassar Khalid

Network Engineer (IPCC/ IPT)

O&M Lahore

Cell: +92 (0) 322-448-1004  |   IPT Extension: 46711

 


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