[cisco-voip] Transferring to Outside Lines from the IPCC ?

[Miller, Steve]

We have an odd problem.  In our script on the CRS server, we transfer
calls to an external number for our backup helpdesk vendor.  This works
fine when we insert their regular phone number which is 404-XXX-XXXX,
but when we enter the toll free number 800-XXX-XXXX that is forwarded to
the 404 number by the carrier, we get a busy signal.  Is there anything
that I can change on the IPCC or the Call Manager that might be
preventing this call from transferring?  We can call the 800 number
directly from our Call Manager phones without difficulty.  Please let me
know if you guys have any ideas.  Thank you!
 
Steve Miller

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