[cisco-voip] It IS Monday

[Kevin Dunn]

That did it...
I had reset IIS and CTI Manager, but not TomCat...

Thanks to all, I will keep an eye on event viewer and see if I can find out
WHY it happened.

Kevin


On 5/19/08, Wes Sisk <wsisk at cisco.com> wrote:
>
> error on iis restart is not uncommon, it is actually expected depending on
> how you did it and the versions involved. just make sure it started back
> correctly.  IIS on the sub is not critical unless you point EM or users
> there.  do you?  there is an aspect of tomcat to each of the mentioned
> services so bouncing tomcat is also recommended.
>
> /wes
>
> Kevin Dunn wrote:
>
>  Arrived at work today and can not open CCMUser pages ( "Page not found")
> and Corporate Directory is coming up with XML ERROR [4]: Parse Error when I
> search by name or number (from my 7961).  I restarted CTI Manager and Call
> Manager Services.  Contacted TAC and they had me restart IIS (World Wide Web
> Pub) and the Publisher restarted, but the Subscriber errored out.
>
> Now here is the thing, our IPCC (4.0) started acting up on Friday and they
> had calls in queue they couldnt' get to, I restarted that box and that is
> when the Event Viewer started tossing CTIManager errors in Application log
> (Event Viewer).
>
> I have since restarted that box as well...my question is am I really
> looking at a Web Publication issue or a JTAPI issue? (it was JTAPI errors on
> Friday that had me reset the box)... any suggestions?
>
> ------------------------------
>
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