[cisco-voip] Installing Cisco TSP Driver

[SullivanB at ajiusa.com]

Hello all - I'm new to the list and administration of a CCM.

 

I am running Windows XP SP3.  I did a fresh installation of windows and
installed:

 

Office 2007 SP1

IE7

Adobe

Other Miscellaneous Programs (should have no effect on telephony).

 

Then I installed Cisco TSP and Cisco IP Communicator.

 

At first, the Cisco TSP was working, I could dial from Outlook.  Now,
however, I cannot.

 

I can see the Cisco TSP in Phone & Modem settings, but the configure
button is grayed out.

 

I have tried uninstall and reinstall with no luck.

 

IP communicator is working fine.

 

It is not a server issue; both programs run fine from another machine.

 

Does anyone have any suggestions or even a starting point?  All
troubleshooting advice I find advises to open the program and set the
Trace level higher, but I cannot get that far.

 

Any help is appreciated!

 

Thank you,

Brandon 

 

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