[cisco-voip] Vista Compatibility

[Wes Sisk]

Vista Compatibility:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_bulletin0900aecd80652d2e_ps842_Products_Bulletin.html

For more IPCCX options you might email 
ask-icd-ivr-support[at]external.cisco.com.

/Wes


On 11/12/2008 10:30 AM, Micah Bennett wrote:
>
> Hello All.
>
> This has been discussed a few times in the past but I wanted to see if 
> there were any new updates.
>
> Here is our current setup:
>
> Call Manager 4.2(3) (Pub, Sub, Sub)
>
> Contact Center Express (IPCCX) 4.0(5)SR2ES2 (High Availability)
>
> Unity Vmail 4.2
>
> Right now all of our call center PCs are running Windows XP and IE7.
>
> Today we have Cisco Agent Desktop version 6.1(5) Build 6.1.4.5.
>
> I understand that this version is not compatible with Vista.
>
> To get a newer version of CAD to work with Vista, I have to go to a 
> newer version of IPCCX.
>
> To get to a newer version of IPCCX, I have to go to a newer version of 
> CCM.
>
> My call center would like to have some features such as Email and Web 
> Integration that it seems are only supported on the newest version of 
> IPCCX 7.0.
>
> Are my statements and assumptions above correct?
>
> If we move our call center PCs to Vista that is going to start a whole 
> chain reaction of upgrade requirements for our entire CCM / IPCCX Cluster?
>
> Thanks
>
> ***Micah Bennett*
>
> Telecommunications Admin
>
> *Automated License Systems*
>
> ------------------------------------------------------------------------
>
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