[cisco-voip] Vista Compatibility

[Ed Leatherman]

I think web/email integration is also available under CCX 5.0, you probably
don't need to make the jump all the way to 7.0 if you don't need to. The
capability to use them is a premium license feature though, so if you're not
already using premium licenses that will be potentially a significant
additional cost. In addition to the actual web/email integration
server/software itself.

On Wed, Nov 12, 2008 at 10:30 AM, Micah Bennett <mbennett at als-xtn.com>wrote:

>  Hello All.
>
> This has been discussed a few times in the past but I wanted to see if
> there were any new updates.
>
> Here is our current setup:
>
> Call Manager 4.2(3) (Pub, Sub, Sub)
>
> Contact Center Express (IPCCX) 4.0(5)SR2ES2 (High Availability)
>
> Unity Vmail 4.2
>
> Right now all of our call center PCs are running Windows XP and IE7.
>
> Today we have Cisco Agent Desktop version 6.1(5) Build 6.1.4.5.
>
> I understand that this version is not compatible with Vista.
>
> To get a newer version of CAD to work with Vista, I have to go to a newer
> version of IPCCX.
>
> To get to a newer version of IPCCX, I have to go to a newer version of CCM.
>
> My call center would like to have some features such as Email and Web
> Integration that it seems are only supported on the newest version of IPCCX7.0
> .
>
> Are my statements and assumptions above correct?
>
> If we move our call center PCs to Vista that is going to start a whole
> chain reaction of upgrade requirements for our entire CCM / IPCCX Cluster?
>
> Thanks
>
> *******Micah Bennett*
>
> Telecommunications Admin
>
> *****Automated License Systems*
>
>
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>
>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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