[cisco-voip] IPCC Express

[Johnny Crothers]

Yeah, thats what i thought.. Customer has said they have done this already..
might do it myself to make sure...

Thanks!

Johnny

On Tue, Oct 14, 2008 at 3:46 PM, Carlos Ortiz <COrtiz at sscincorporated.com>wrote:

>  Search the registry on the IPCC server for the LDAP IP address.  We had
> this issue after changing IP's on IPCC and I believe that I fixed it
> manually by editing the registry on the server.  It should be fairly obvious
> if you search the registry for the exact IP address.
>
>
>
> Carlos
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Johnny Crothers
> *Sent:* Tuesday, October 14, 2008 9:54 AM
> *To:* Ed Leatherman
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] IPCC Express
>
>
>
> Hi Ed,
>
> Thanks for your help!
>
> An uninstall/reinstall still has the same outcome. The postinstall.exe
> file, is this on the CRS server or on the client? Its looking very much like
> its a server related configuration thats cause the failure of new and old
> CDA installations.
>
> Cheers,
>
> Johnny
>
>  On Tue, Oct 14, 2008 at 2:50 PM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:
>
> Johnny,
>
> Something to try:
> I'm on CRS 5 but I think its the same in 4..
>
> On your CRS server(s), look in C:\Program Files\Cisco\Desktop\bin\, for
> PostInstall.exe. This sets various IP Addresses and so forth for CAD and CSD
> installations.. it may need to be corrected. uninstall/reinstall CAD. See if
> that helps.
>
> I think they need to be the IP Addr of your CRS server.. can't remember
> from version 4 though.
>
> Ed
>
> On Tue, Oct 14, 2008 at 9:41 AM, Johnny Crothers <randvines at gmail.com>
> wrote:
>
>   Hi all,
>
> IPCC Express 4.x
>
> The problem is that the customer has changed their IP address through the
> Cisco procedure that was provided to them, however
>
> When they download the CDA and install it, the LDAP Host 1 in the registry
> is showing the old IP address. Which means they cannot log in..
>
> If you attempt to change the LDAP Host 1 IP once installed the CDA
> automatically changes it once it connects to the server (I assume that is
> downloads the new registry word?)
>
> Unless I'm not understanding by what the customer is saying, but from my
> knowledge the LDAP Host 1 should be pointing to the CCM DC Directory (DCD
> has been confirmed).
>
> I've managed to put a bandaid on by changing the LDAP Host 2 to point to
> the new IPCC Express IP Address, this works fine.
>
> I guess my underlying question is:
>
> Where does the LDAP Host 1 IP address come from when starting up the CDA?
>
> Thanks for all the help!
>
> Johnny
>
>
>
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>
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
>
>
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