[cisco-voip] Unity Unified Messaging 5x/7x > Call Handler

Pat Hayes pat-cv at wcyv.com
Thu Sep 11 17:46:54 EDT 2008


If everything can go to the same extension, then you just need to edit the
error greeting for whatever call handler(s) your inbound calls are hitting.
That's where they get routed when they dial an invalid extension. Set the
'after greeting' action to attempt transfer to the receptionist.

If you need different extension ranges to go to different receptionists,
your only other option is using internet subscribers, which is the same
amount of overhead as call handlers.

On Thu, Sep 11, 2008 at 3:43 PM, Jason Aarons (US) <
jason.aarons at us.didata.com> wrote:

>  In Callmanager you can add a Translation Pattern 5XXX to 5101
> (Receptionist). If someone mis-dials a number or number that doesn't exist
> in database it goes to Receptionist.
>
>
>
> How can I do the same thing in Unity Unified Messaging 5x/7x?
>
>
> Currently for Dial-by-number in the main Opening Greeting there are 100+
>  call handlers built as "Transfer" Call Handlers.  Eg CallHandler "UserXFer
> 7199  7376" extension 7376 does a Call Transfer > Ring a Subscriber at this
> extension:  7199 (Receptionist)  The user at 7376 is no longer with the
> company and his subscriber mailbox was deleted and the transfer call handler
> created.
>
>
>
> I'd like to get rid of these transfer Call Handlers, yet allow someone to
> enter a number that isn't assigned to subscriber be transferred to the
> Receptionist.
>
>
>
> Not sure if a Call Routing rule could replace all these transfer Call
> Handlers.
>
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