[cisco-voip] Unity Unified Messaging 5x/7x > Call Handler

[Lelio Fulgenzi]

In Unity 4.X you had to use the advanced settings tool to enable the error greeting in the gui. Not sure if you need to do that in 5/7

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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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  ----- Original Message ----- 
  From: Pat Hayes 
  To: Jason Aarons (US) 
  Cc: cisco-voip at puck.nether.net 
  Sent: Thursday, September 11, 2008 5:46 PM
  Subject: Re: [cisco-voip] Unity Unified Messaging 5x/7x > Call Handler


  If everything can go to the same extension, then you just need to edit the error greeting for whatever call handler(s) your inbound calls are hitting. That's where they get routed when they dial an invalid extension. Set the 'after greeting' action to attempt transfer to the receptionist.

  If you need different extension ranges to go to different receptionists, your only other option is using internet subscribers, which is the same amount of overhead as call handlers.


  On Thu, Sep 11, 2008 at 3:43 PM, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:

    In Callmanager you can add a Translation Pattern 5XXX to 5101 (Receptionist). If someone mis-dials a number or number that doesn't exist in database it goes to Receptionist.



    How can I do the same thing in Unity Unified Messaging 5x/7x?


    Currently for Dial-by-number in the main Opening Greeting there are 100+  call handlers built as "Transfer" Call Handlers.  Eg CallHandler "UserXFer  7199  7376" extension 7376 does a Call Transfer > Ring a Subscriber at this extension:  7199 (Receptionist)  The user at 7376 is no longer with the company and his subscriber mailbox was deleted and the transfer call handler created.



    I'd like to get rid of these transfer Call Handlers, yet allow someone to enter a number that isn't assigned to subscriber be transferred to the Receptionist.



    Not sure if a Call Routing rule could replace all these transfer Call Handlers.



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