[cisco-voip] Music on hold for Attendant Pilot Point.

[Ryan Ratliff]

If you are using the CUCM Attendant Console then no you can't change this as
AC just does a redirect to the phone.  What you would need is an
application-based AA that could transfer the held caller to the destination
after the outbound call is connected.  Essentially you need a consultative
transfer vs blind transfer (redirect).

-Ryan

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robin Clayton
Sent: Friday, April 17, 2009 3:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Music on hold for Attendant Pilot Point.

 

CCM6

 

We have 2 phones with shared lines on a Attendant Pilot. 

 

I want callers to get MOH until the call is answered, but because the shared
lines may be free they just get a ringing tone. Is there anyway to override
the ring even if a line is free?

 

Thanks

 

Rob

 

 

===============================
Robin Clayton
Network Manager 
Tel: 01228822075

 

 



Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

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