[cisco-voip] IPCCX Script - Dead Air?

[Dane]

Thanks for all the replies and guidance.  Problem has been resolved with
your help and its appreciated.
Regards,
Dane


On Thu, Aug 6, 2009 at 11:33 AM, Michael Back <Michael.Back at nisd.net> wrote:

> In the queue part of the script, put a call hold before the delay and a
> call unhold after the delay.  This will give MOH.  I would also increase
> the delay so that the caller won't notice the transitions.  You could
> also add a prompt after the unhold like "thank you for holding..."
>
> MB
>
> >>> Dane <dane at pktloss.net> 8/6/2009 11:08 AM >>>
> I put together a very basic IPCCX script for a small group of users.
> It
> works for the most part but there is one problem, when all agents are
> busy
> the caller just hears dead air.  Also, I don't think they will reach
> an
> agent who becomes available if they happen to have hit this dead air.
> Here is the script:
>
>
>
> Starting to wonder if I should have something in the "Queued" area
> under
> "Select Resource"?
>
> Time to go find some reading material on IPCCX scripting again.  I
> rarely
> have to ever edit or add a script, I seem to have to learn this stuff
> once
> every 2 years again and only enough to get the result I need.
>
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