[cisco-voip] Printing directly from historical reports (uccx 5.0)

Weigand, John V. jvw at medicineforthedefense.com
Tue Feb 3 14:38:50 EST 2009

Went back and forth with TAC for over a month trying to figure it out.
Here's how to do it:


For each machine the reporting app is installed on, go to the install
folder (C:\Program Files\Cisco CRS Historical Reports), and find the
"hrcConfig.ini" file. 


Change the last line of the file from "UseSharedMemory=0" to
"UseSharedMemory=1". This will let you print to a networked printer.



From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Tuesday, February 03, 2009 12:18 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Printing directly from historical reports (uccx


I have upgraded to UCCx 5.0 and have loaded the historical reports on a
XP box.  every time I try to print it fails.  I can export the report
and print from PDF just fine for a work around but I was hoping to see
if anyone else had seen this problem.





John V. Weigand
Help Desk Support/Executive Support

Litigation Management, Inc.
300 Allen-Bradley Drive
Suite 200
Mayfield Heights, OH 44124

Tel: 440-484-2000
Fax: 440-484-2009
email: mailto:jvw at medicineforthedefense.com 


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