[cisco-voip] Printing directly from historical reports (uccx 5.0)

[Ed Leatherman]

This worked for one of our people that has been having the same problem,
thanks!

On Tue, Feb 3, 2009 at 2:38 PM, Weigand, John V. <
jvw at medicineforthedefense.com> wrote:

>    [image: Litigation Management]
>
> Serious Medicine for the Defense (R) <http://www.medicineforthedefense.com/>
>
>  Went back and forth with TAC for over a month trying to figure it out.
> Here's how to do it:
>
>
>
> For each machine the reporting app is installed on, go to the install
> folder (C:\Program Files\Cisco CRS Historical Reports), and find the
> "hrcConfig.ini" file.
>
>
>
> Change the last line of the file from "UseSharedMemory=0" to
> "UseSharedMemory=1". This will let you print to a networked printer.
>
>
>
>
>
>  *John V. Weigand*
> Help Desk Support/Executive Support
>
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
>
>
>
>
> Tel: 440-484-2000
> Fax: 440-484-2009
> Cell:
> email: jvw at medicineforthedefense.com
>
>
>

-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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