[cisco-voip] Printing directly from historical reports (uccx 5.0)

[Scott Voll]

Thanks John!!! worked like a champ.

Scott

On Tue, Feb 3, 2009 at 12:35 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> This worked for one of our people that has been having the same problem,
> thanks!
>
>
> On Tue, Feb 3, 2009 at 2:38 PM, Weigand, John V. <
> jvw at medicineforthedefense.com> wrote:
>
>>    [image: Litigation Management]
>>
>> Serious Medicine for the Defense (R)<http://www.medicineforthedefense.com/>
>>
>>  Went back and forth with TAC for over a month trying to figure it out.
>> Here's how to do it:
>>
>>
>>
>> For each machine the reporting app is installed on, go to the install
>> folder (C:\Program Files\Cisco CRS Historical Reports), and find the
>> "hrcConfig.ini" file.
>>
>>
>>
>> Change the last line of the file from "UseSharedMemory=0" to
>> "UseSharedMemory=1". This will let you print to a networked printer.
>>
>>
>>
>>
>>
>>   *John V. Weigand*
>> Help Desk Support/Executive Support
>>
>> Litigation Management, Inc.
>> 300 Allen-Bradley Drive
>> Suite 200
>> Mayfield Heights, OH 44124
>>
>>
>>
>>
>> Tel: 440-484-2000
>> Fax: 440-484-2009
>> Cell:
>> email: jvw at medicineforthedefense.com
>>
>>
>>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
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