[cisco-voip] Upgrading 7942 phone to cmterm-7942_7962-sccp.8-4-3.cop.sgn gives "error" on phone with trace showing "file not found"

[Wes Sisk]

the .loads file is required.
check by CLI to make sure it is on the server:
admin:file list tftp SCCP42*.loads
SCCP42.8-3-4SR1S.loads                 
dir count = 0, file count = 1

If it is not in the directory then you need to install the device load 
or device pack.

If it is in the directory but TFTP is not serving the file then try 
restarting TFTP.
If still not functional then likely a filesystem permissions issue on 
the file which means a TAC case and remote account.

/wes



On Friday, February 20, 2009 1:51:07 PM, Jason Aarons (US) 
<jason.aarons at us.didata.com> wrote:
>
> I have a 7942G phone registered and working with SCCP42.8-3-4SR1S, I 
> want to upgrade to 8.4(3).
>
>  
>
>  I installed on pub first then on sub/tftp 
> cmterm-7942_7962-sccp.8-4-3.cop.sgn with no issues. States completed 
> successfully.
>
>  
>
> My device load defaults also shows 8-4-3.
>
>  
>
> When phone reboots it just shows error and stays at
>
>  
>
>  
>
> Trace shows;
>
>  
>
>  
>
>  
>
> Callmanager version is 6.1.2.1002-1
>
>  
>
> Do I need to reboot cluster for cop.sgn to install correctly?
>
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