[cisco-voip] Upgrading 7942 phone to cmterm-7942_7962-sccp.8-4-3.cop.sgn gives "error" on phone with trace showing "file not found"

[James O'Neill]

I was having this same type of issue yesterday.  Mine boiled down to a restart of the TFTP service.

James O'Neill
Network Services
joneill at pasadenaisd.org<mailto:joneill at pasadenaisd.org>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Friday, February 20, 2009 1:02 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Upgrading 7942 phone to cmterm-7942_7962-sccp.8-4-3.cop.sgn gives "error" on phone with trace showing "file not found"

the .loads file is required.
check by CLI to make sure it is on the server:
admin:file list tftp SCCP42*.loads
SCCP42.8-3-4SR1S.loads
dir count = 0, file count = 1

If it is not in the directory then you need to install the device load or device pack.

If it is in the directory but TFTP is not serving the file then try restarting TFTP.
If still not functional then likely a filesystem permissions issue on the file which means a TAC case and remote account.

/wes



On Friday, February 20, 2009 1:51:07 PM, Jason Aarons (US) <jason.aarons at us.didata.com><mailto:jason.aarons at us.didata.com> wrote:

I have a 7942G phone registered and working with SCCP42.8-3-4SR1S, I want to upgrade to 8.4(3).

 I installed on pub first then on sub/tftp cmterm-7942_7962-sccp.8-4-3.cop.sgn with no issues. States completed successfully.

My device load defaults also shows 8-4-3.
[cid:image001.png at 01C9935B.D4114B60]

When phone reboots it just shows error and stays at
[cid:image002.jpg at 01C9935B.D4114B60]


Trace shows;


[cid:image003.png at 01C9935B.D4114B60]

Callmanager version is 6.1.2.1002-1

Do I need to reboot cluster for cop.sgn to install correctly?
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