[cisco-voip] Upgrade from CUCM 4.2.3 to 6.1.3

[Mayte Cantillo]

You got it!
I was not able to start the service so, I changed the IP address back to the original one.  Then services were able to start and I can log in now.  I added the licenses and afterwards, did the IP/hostname change.

All is well now.

Thanks so much!!


From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Thursday, February 26, 2009 7:53 PM
To: Mayte Cantillo
Cc: Scott Voll; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Upgrade from CUCM 4.2.3 to 6.1.3

In CM6.1.2 similar error was caused by username or password incorrect.  looks liek that has been fixed in 6.1.3.

attempting to change hostname during upgrade, while technically supported, rarely goes well.  I suspect your database is not strated.  login to the CLI and check "utils service list".  Is database running?

I suspect something akin to CSCsq25838.

/wes

On Thursday, February 26, 2009 4:21:46 PM, Mayte Cantillo <mayte at fiu.edu><mailto:mayte at fiu.edu> wrote:

I can not add the licenses because I do not have access to the CUCM Admin page...


From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Thursday, February 26, 2009 3:31 PM
To: Mayte Cantillo
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Upgrade from CUCM 4.2.3 to 6.1.3

Sounds like a Licensing issue.  do you have correct licensing?

Scott
On Thu, Feb 26, 2009 at 12:02 PM, Mayte Cantillo <mayte at fiu.edu<mailto:mayte at fiu.edu>> wrote:

Nope, we are not AD integrated.  I am logging in with the CCMAdministrator username/pwd.  DBL is up, but CTIManager and CUCM are not.  I can not start them from CLI either.





From: Scott Voll [mailto:svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>]
Sent: Tuesday, February 17, 2009 12:31 PM
To: Mayte Cantillo
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Upgrade from CUCM 4.2.3 to 6.1.3



are you AD integrated?



did you setup the LDAP stuff when you got the box working?  if not, then your user accoount is probably deleted.



are all the services up and runing?



Scott

On Tue, Feb 17, 2009 at 6:30 AM, Mayte Cantillo <mayte at fiu.edu<mailto:mayte at fiu.edu>> wrote:

We just finished setting up a box on CUCM 6.1.3, and we used a DMA file to import the database from CUCM 4.2.3  The only change we did when importing the DMA file was to change the original hostname.  We are not using DNS in our environment.

On Friday, I was able to log in to the CM admin page fine.  Yesterday I went to upload the license file, and I could not log in anymore.  When I try to log in to the CM admin page, I keep getting a "Database connection error".  I have this box set up currently in a test environment.

Any light anyone might be able to shed will be appreciated... Not looking forward to re-do this box but, needs to be finished Wednesday.  :(

Thanks!

-          Mayte.

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