[cisco-voip] UCCx agent not logging in

Wes Sisk wsisk at cisco.com
Fri Feb 27 11:52:02 EST 2009

What CM version? CSCso52736. /wes

On Friday, February 27, 2009 11:36:52 AM, Scott Voll 
<svoll.voip at gmail.com> wrote:
> I have a new phone 7965 running and am trying to set myself up as an 
> agent like I have done in the past.  but I'm continuing to get the 
> error message:
> contact your system admin to associate the phone to the RM JTAPI 
> User.  I have done that and have even went as far as to restart the 
> CRA engine which of course logs all the other agents off.
> What am I missing?  I have also unassociated the phone from the RM 
> user and reassociated it.  I'm pulling my hair out.  What am I 
> missing?  I have 20 other agents working fine but I can't ge myself to 
> work.  I'm wondering if it's a 7965 issue but it shows compatible with 
> UCCx 5.0.2sr1
> Thanks
> Scott
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