[cisco-voip] UCCx agent not logging in

Scott Voll svoll.voip at gmail.com
Fri Feb 27 12:10:33 EST 2009

That's a bug for TSP not JTAPI which I think UCCx uses.

I'm using CM


On Fri, Feb 27, 2009 at 8:52 AM, Wes Sisk <wsisk at cisco.com> wrote:

> What CM version? CSCso52736. /wes
> On Friday, February 27, 2009 11:36:52 AM, Scott Voll
> <svoll.voip at gmail.com> <svoll.voip at gmail.com> wrote:
>   I have a new phone 7965 running and am trying to set myself up as an
> agent like I have done in the past.  but I'm continuing to get the error
> message:
> contact your system admin to associate the phone to the RM JTAPI User.  I
> have done that and have even went as far as to restart the CRA engine which
> of course logs all the other agents off.
> What am I missing?  I have also unassociated the phone from the RM user and
> reassociated it.  I'm pulling my hair out.  What am I missing?  I have 20
> other agents working fine but I can't ge myself to work.  I'm wondering if
> it's a 7965 issue but it shows compatible with UCCx 5.0.2sr1
> Thanks
> Scott
> ------------------------------
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