[cisco-voip] iDivert

[Tkachuk,Birni]

Not sure who you are but you are my best friend right now.  I was following the steps provided in the documentation and that wasn't one of them.  I failed to notice the "related links drop-down box" but I have it all working now and it is great.

Thanks buckets!

Birni Tkachuk
Voice Services Specialist
Information Services Division
P  780.471.7532  F  780.491.3083


From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Wednesday, January 14, 2009 2:53 PM
To: Tkachuk,Birni
Cc: cisco-voip at puck.nether.net; ciptug.edu at lists.brandeis.edu
Subject: Re: [cisco-voip] iDivert

In the Related Links drop-down box you need to select "Configure Softkey Layout" and hit Go.  For each call state where iDivert is an option move it over to the right-hand window and save.  Don't forget to save before moving to a new callstate.


-Ryan

On Jan 14, 2009, at 3:36 PM, Tkachuk,Birni wrote:

I have been trying to configure iDivert using the config steps on the Cisco CM Features and Services guide and have run up against a brick wall.

I have picked a standard template and copied and renamed it.  Now I am trying to add the iDivert application and this is what I get.  The drop down box doesn't show me any options.  Any ideas what I am doing wrong.  If anyone has easy to follow steps to setting up iDivert I would be eternally grateful.

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Birni Tkachuk
Voice Services Specialist
Information Services
NAIT
11762 - 106 Street NW
Edmonton, Alberta  T5G 2R1
P 780.471.7532  F 780.491.3083  E birnit at nait.ca<mailto:birnit at nait.ca>
www.nait.ca<http://www.nait.ca>

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