[cisco-voip] Unity AA Transfer to Number not in Unity Database (no CallHandler)

[Jason Aarons (US)]

You didn’t indicate what version of CallManager/Unity.  If it’s Unity 4x/5x/7x running on Windows then I  would review if exposing the error greeting in the SA interface using the Advanced Settings might work.  Basically if they enter a option Unity doesn’t understand it would Transfer back to a CTI Route Point in CallManager.

 

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc15f21/0#selected_message

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Thursday, January 22, 2009 3:12 PM
To: Samuel Womack
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity AA Transfer to Number not in Unity Database (no CallHandler)

 

you can check out system transfers, or use internet subscribers.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/administration/guide/ex/sag0045.html#wp1240433



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Samuel Womack" <samuel.womack1 at gmail.com>
To: cisco-voip at puck.nether.net
Sent: Thursday, January 22, 2009 1:31:55 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Unity AA Transfer to Number not in Unity Database (no CallHandler)

Customer is using Unity Exclusively for Auto Attendants.  

The Site has some Internal Only Numbers (without VoiceMail Boxes) that Need to be Reached from the Auto Attendant; There are 150 of These Type of Numbers, so I don't want to Create 150 Call Handlers to make the Transfers to these Phones possible.  Is there a Global Setting in Unity to Collect Digits and then do a Blind Transfer to the Switch (CCM) without first looking in the Unity Database for the Number you dialed?

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