[cisco-voip] UCCE

[Maryam Moghaddas]

Dear all,

There are some ambiguous terms with UCCE for me. The first is " self service" . I understand from this phrase that there is no need for a human agent to interact with such a service, but I can not percieve what component from UCCE does this & how?
The second term is " Outbound option". Where do we need to include such an option in our UCCE bundle? & what is the exact meaning?

Thank you,
Maryam



      
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