[cisco-voip] Stop SNR on transferred calls

[Jason Burns]

How does the operator perform the transfer now? Using the IP Phone, or using
something like Attendant Console?

If using something like Attendant Console you can go to "Transfer" instead
of "Consult Transfer" and the call will be extended directly to the
destination with the original calling party CallerID.

If you used Unity to transfer, then this ccm service parameter would come in
handy: Display Original Calling Number on Transfer from Cisco Unity

If you can convince the operator to complete the transfer QUICKLY (as soon
as ringback is heard) then we can modify the "Delay Before Ringing Remote
Destination" parameter on the Remote Destination. If the operator has
finished transferring before we start start ringing the cell phone, then the
callerID sent out externally will be that of the original calling party.

Let me know how that works for you.

- Jason


On Fri, Jun 19, 2009 at 3:59 PM, Voice Noob <voicenoob at gmail.com> wrote:

>  Yes I understand it is working as designed and that it is doing exactly
> what it is suppose to do I was just looking for an option or a setting to
> change.  How can I try the direct transfer?
>
>
>
> *From:* Jason Burns [mailto:burns.jason at gmail.com]
> *Sent:* Friday, June 19, 2009 2:52 PM
> *To:* Voice Noob
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Stop SNR on transferred calls
>
>
>
> Would the behavior be different if the operator used a Direct Transfer
> instead of a consult transfer?
>
> With a consult transfer it really is a new call to you from the operator,
> so the operator's callerID is the correct info to display.
>
> On Fri, Jun 19, 2009 at 9:56 AM, Voice Noob <voicenoob at gmail.com> wrote:
>
> I have Single Number Reach setup and working great. The only thing I don’t
> like is if someone calls the main number and the operator transfers a call
> to my desk IP phone. It will ring my cell phone with the main number as the
> caller-id instead of the original caller number. If the caller were to call
> my DID line directly it would show their caller-id on my cell phone. Is
> there any way around this? Can I stop SNR on transferred calls? I could set
> a deny ACL for the operator extension but I do want her to be able to call
> my extension and get my cell phone so that is not the best option. Thanks.
>
>
>
>
>
>
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>
>
>
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