[cisco-voip] Unity Connection 7 Call Handlers based on Called Number

[O'Brien, Neil]

Thanks for the info, I kinda figured I’d have to do some reading, now I know what I have to read!!

 

Thanks again..........

 

Regards,

 

Neil O'Brien

Network Engineer

 

Datapac Ltd

Phone: +353 1 426 3500

Fax:    +353 1 426 3501

Email:  nobrien at datapac.com

Web:   www.datapac.com

 

 

 

Datapac is the leading Irish business technologies provider

IT Maintenance & Managed Services | Virtualisation & Storage Solutions | Microsoft Infrastructure Solutions 

Voice & Data Networks | Unified Communications | Microsoft Dynamics Nav ERP | EPOS Retail Solutions | IT Consumables

 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: 04 November 2009 19:30
To: O'Brien, Neil
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number

 

This is what routing rules and search spaces are used for. It's a bit complicated to answer in email, but basically, if you create a routing rule for each called number and assign it a particular search space then route it to a call handler, the call handler is set to "inherit" the search space. Then when it dials "0", it will dial the appropriate "0" based on the search space.

It takes some time to get your head around it, but it should work.

I would read up on the routing rules and search space documentation. I had to read it more than once. ;)



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Neil O'Brien" <nobrien at datapac.com>
To: cisco-voip at puck.nether.net
Sent: Wednesday, November 4, 2009 2:22:41 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number




Hi,

 

 

We have Unity Connection 7 and have multiple geographically disparate sites.  We have a requirement for a single call handler with various options but the numbers these options ring will differ based on the called number.

 

So for example, if Ben calls 555 1234 which is Remote Site A, it goes through to the central call handler in HQ.  Ben selects Option 1 is to speak to a reception.  It needs to go through to the reception of the office he dialled.  If Jerry calls 907 1234 for Remote Site B, it goes through to the same call hander and Jerry selects Option 1 to speak to reception, it needs to go through to the reception of the office he called.

 

I am very unfamiliar with Unity Connection so I’d appreciate some guidance.

 

Thanks in advance,

 

Neil


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