[cisco-voip] MoH trouble over WAN

[Marcelo Zilio]

Hi Brantley,

Thanks for your input.
I understand that G.729 is not a good choice for music. In fact this MoH is
just a speech. The problem is that I cannot hear anything but the beeps.

thanks

On Wed, Nov 11, 2009 at 4:48 PM, Brantley Richbourg <
Brantley.Richbourg at mmicnc.com> wrote:

>  g.729 is a speech codec and is not designed for music... for the best
> results, use g.711 for MOH, or change your MOH script to just speech.
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Marcelo Zilio
> *Sent:* Wednesday, November 11, 2009 1:45 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] MoH trouble over WAN
>
>   Hi,
>
> I have a situation with Music on Hold on a CallManager 3.3(3)sr3.
>
> 1) Users call from PSTN to a phone on branch office say DN 2000. Phone 2000
> puts PSTN user on hold and PSTN user hears music.
>
> 2) Users call from branch office to branch office using same
> location/device pool/region say DN 2001 to DN 2000. Phone 2000 puts 2001 on
> hold and 2001 hears music.
>
> 3) Users call from HQ office DN 1000 to branch office DN 2000 over WAN.
> Phone 2000 puts 1000 on hold and 1000 hears just three tones.
>
> Music on Hold is set to G.729 under Cisco IP Voice Media Streaming App
> Service Parameters.
> Music on Hold server Region uses G.729 to talk to branch office.
>
> I want HQ users should be able to hear music as well. So what it's wrong?
>
> Thanks
>
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