[cisco-voip] Problem accessing voicemail

[Ryan Ratliff]

Any errors in the Unity app log?
Any NDRs being generated from Exchange?
Does Exchange Message Tracking show the voicemails coming in?

Been too long and I don't recall what account the messages are sent  
from (or where the NDRs go, probably one of the Unity system accounts).

-Ryan

On Oct 15, 2009, at 10:30 AM, Alex Eykelhof wrote:

Hi all,
We have an older Cisco VoIP system (ICS 7750 with CallManager 3.2) and  
are using unified messaging with exchange. It’s been fine for a long  
time but a couple of days ago we started have a problem whereby it is  
impossible to access voicemail. Callers can leave vmail but they don’t  
arrive in email and the indicator lamp on the phone doesn’t light.

We’ve rebooted both exchange and ICS and there isn’t a disk space  
problem on the unity. Can anyone offer any suggestions or comments?

Thanks in advance,
Alex

Alexander Eykelhof
Director, Information Technology and
Colleges Digital Library
Bibliocentre, A Provincial Service

31 Scarsdale Road,         tel:          647.722.9304
Toronto, ON                    toll free:   800.268.5560 x304
M3B 2R2                        cell:         416.804.6789
                                       fax:         647.722.9314
email:  alex.eykelhof at bibliocentre.ca
web:    http://www.bibliocentre.ca
P Print responsibly.



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