[cisco-voip] Problem accessing voicemail

[Alex Eykelhof]

Hi Ryan,

No errors on Unity and we're still checking on exchange but did notice
one thing. Extremely low disk space on exchange c drive could that be a
factor?

Thanks,

Alex

 

 

________________________________

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, October 15, 2009 11:32 AM
To: Alex Eykelhof
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Problem accessing voicemail

 

Any errors in the Unity app log?  

Any NDRs being generated from Exchange?

Does Exchange Message Tracking show the voicemails coming in?

 

Been too long and I don't recall what account the messages are sent from
(or where the NDRs go, probably one of the Unity system accounts).

 

-Ryan

 

On Oct 15, 2009, at 10:30 AM, Alex Eykelhof wrote:





Hi all,

We have an older Cisco VoIP system (ICS 7750 with CallManager 3.2) and
are using unified messaging with exchange. It's been fine for a long
time but a couple of days ago we started have a problem whereby it is
impossible to access voicemail. Callers can leave vmail but they don't
arrive in email and the indicator lamp on the phone doesn't light.

 

We've rebooted both exchange and ICS and there isn't a disk space
problem on the unity. Can anyone offer any suggestions or comments?

 

Thanks in advance,

Alex

 

Alexander Eykelhof

Director, Information Technology and 

Colleges Digital Library

Bibliocentre, A Provincial Service

 

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Toronto, ON                    toll free:   800.268.5560 x304

M3B 2R2                        cell:         416.804.6789

                                      fax:         647.722.9314

email:  alex.eykelhof at bibliocentre.ca
<mailto:alex.eykelhof at bibliocentre.ca> 

web:    http://www.bibliocentre.ca <http://www.bibliocentre.ca/> 

P Print responsibly.

 

 

 

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