[cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

[Bennie Grant]

When you say Arc doesn't start, what happens? Does it go into cyclic restart mode?

If so, that means the CTI isn't working. Try launching phone dialer and see if you can control the CTI Ports etc

The Anti Virus itself shouldn't cause Arc not to start - unless it has a built in firewall that's now blocking the communication to the CUCM?

Cheers

________________________________
From: cisco-voip-bounces at puck.nether.net
To: cisco-voip at puck.nether.net
Sent: Sat Sep 05 12:59:28 2009
Subject: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.
I need some help with ARC. My customer installed Anti-Virus, and since then the ARC Connect CT server does not start. The moment we remove Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still does not work. Any other folder we need to exclude?


Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

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