[cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

[Louis Koekemoer (ZA)]

Yes, it goes into a cyclic restart mode. It is definitely the Antivirus. The moment we uninstall it, all works fine, but the customer is experiencing problems with a viruses right now, and we cannot run the server without antivirus right now.


Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

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From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: 05 September 2009 02:07 PM
To: Louis Koekemoer (ZA); 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.


When you say Arc doesn't start, what happens? Does it go into cyclic restart mode?

If so, that means the CTI isn't working. Try launching phone dialer and see if you can control the CTI Ports etc

The Anti Virus itself shouldn't cause Arc not to start - unless it has a built in firewall that's now blocking the communication to the CUCM?

Cheers

________________________________
From: cisco-voip-bounces at puck.nether.net
To: cisco-voip at puck.nether.net
Sent: Sat Sep 05 12:59:28 2009
Subject: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.
I need some help with ARC. My customer installed Anti-Virus, and since then the ARC Connect CT server does not start. The moment we remove Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still does not work. Any other folder we need to exclude?


Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

Tel:         +27 (11) 575 6560
Fax:        +27 (11) 576 6560
Cell:       +27 (71) 680 8790
Email:    Louis.Koekemoer at za.didata.com<mailto:Louis.Koekemoer at za.didata.com>

Cisco Global Technology  Excellence Partner of the Year 2009 | Cisco Global Enterprise Partner of the Year 2007
Cisco Unified Communications Partner of the Year 2008 | Cisco IP Communications Partner of the Year 2002 - 2007
Cisco Emerging Markets Theatre Partner of the Year (Middle East & Africa) 2008 | Cisco Africa, Enterprise Partner of the Year 2009
Cisco Africa, Solution Innovation Partner of the Year 2009 | Cisco South Africa Gold Partner of the Year 2005 – 2007

For more information about Dimension Data, please go to www.dimensiondata.com<http://www.dimensiondata.com/>

P Before printing this email please think about the environment


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