[cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

[Karen Cheng]

The ARC CT server only needs the ARCData folder and the Cisco TSP/CTI stuff to be able to start.

If you are convinced it is AV, which would not surprise me as it caused us issues as well, I would recommend checking the logs of the AV and seeing what it has an issue with....maybe it's detected a "suspicious" file and has moved it somewhere??

We ended up removing our AV off the ARC server as the server only ran that and the AV stuff caused the connection to the client to drop out frequently.

You could also try putting an exception in for C:\Program Files\Cisco

Regards

Karen Cheng
Network Engineer - ICT
Thiess Business Services

Thiess Pty Ltd


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Louis Koekemoer (ZA)
Sent: Saturday, 5 September 2009 9:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] ARC Connect CT Server does not start after Anti-Virus loaded.

I need some help with ARC. My customer installed Anti-Virus, and since then the ARC Connect CT server does not start. The moment we remove Anti-Virus, it starts. We have excluded the c:\ArcData folder, but it still does not work. Any other folder we need to exclude?


Regards

Louis Koekemoer
Cisco IPT Systems Engineer
Converged Communications
Dimension Data (South Africa)

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