[cisco-voip] Can't Update User on Call Manager

[Jim Reed]

If I understand what you're saying, I configured a CTI route point directly on Call Manager.  Then associated that DN with the jtapi user in the global directory.  Then went to the application in IPCC and tried to add the jtapi trigger using that same DN.  New message says Could not create CTI Route Point and corresponding Line on CallManager.  I'm spoiled by my IPCC Express Premium which does all this automatically.  This site is on IPCC Express Enhanced.  Guess I'm missing a step somewhere in the process.  Thank You.
--
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)



On 4/27/10 5:33 PM, "Channi, Manjunath [Tech]" <Manjunath.Channi at gs.com> wrote:

Ensure you have configured CTI route point DN in call manager & same added to ip ivr application user in ccm

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim Reed
Sent: Wednesday, April 28, 2010 3:02 AM
To: cisco-voip voyp list
Subject: [cisco-voip] Can't Update User on Call Manager

Trying to add a new jtapi trigger in IPCC Express Enhanced 4.x.  Getting a
message that says Could not update the user on Call Manager.  Does this
imply that I am incorrectly logged into IPCC Administration or is there a
more sinister reason I am getting this message?

Thank You...
--
Jim Reed
Manager of Technical Services
Swift Communications, Inc.
970-384-9141 (Direct)
775-772-7666 (Cell)



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