[cisco-voip] Shared Line behavior on 7962G when call placed on holdon other phone

[James Buchanan]

On those phones, you may also wish to disable Auto Call Select and Auto
Line Select at the bottom of the Phone Configuration page. This prevents
new calls from taking the focus from the current call, either on the
same line or on a different line (your example) respectively.

 

I assume she has these DNs on her phone because she picks up calls for
these folks. If this is the case, you might do the following and
eliminate the use of the shared lines:

 

1.       Put her and the managers in a Call  Pickup group.

2.       Turn on Call Pickup Group notification so that she knows
they're getting a call.

3.       Change those appearances to BLFs with that Call Pickup box
checked (I think this is there with 6.1(4)).

4.       Turn on Auto Call Pickup in the CallManager Service Parameters.

 

What this will do is basically cause her BLF to flash amber when one of
them are getting a call and will cause a non-intrusive message to show
at the bottom of her LCD indicating who is getting the call. She could
then just press the BLF button to take the call.

 

Thanks,

 

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com>  <http://www.presidio.com
<http://www.presidio.com> > 

CCIE #25863, Voice



 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dave Wolgast
Sent: Thursday, August 12, 2010 1:34 PM
To: Cisco VOIP Newsletter - puck.nether.net
Subject: [cisco-voip] Shared Line behavior on 7962G when call placed on
holdon other phone

 

CUCM 6.1.4
Phone load 8.3(2)

Admin Assistant has her own DN, then 3 shared DNs on the first four
buttons of the 7962.  She finds that when a call is placed to one of the
shared DNs and one of her managers handles the call and places the call
on hold, the call becomes primary on her display, and is very difficult
to work around.  She must select her own line appearance to make new
calls.

She previously had a 7960G and said it did not behave like this. I
tested and confirmed this behavior, and can see why it might be
irritating.

Is this behavior something that can be changed so that a call on a
non-primary line does not take focus when it isn't being managed on that
phone?



-- 
Dave Wolgast
Livonia, NY

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