[cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it

[Bill Riley]

The Aim-cue requires its own separate contract. Even though it is installed in the router it is not covered under the router smartnet like the VIC card was. 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
Sent: Friday, December 24, 2010 3:56 AM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it

 

Hi all,
i have a 2801 covered by SNT nbd (and all the modules included in it).
So, a few years ago when the conrtact was created, i was not able to add the serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE.
There was always an error on cisco's SCC.
But, when the vic2-4fxs failed, i had no problem in the RMA: i just issued the SN if the 2801 who was covered by the contract, and i got a replacement with no problem.
But, yesterday, when i opened the TAC for the AIM that Failed, when finally the engineer created the RMA, i got a message from the logistics department that the serial number of the AIM is not listed anywhere, therefore, they are not going to replace it!!
Even now, i am trying to add its serial number to the SCC under the 2801 but it is not possible!!
Please, advise if anyone has something like that before.

Kind Regards
Anthony 

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