[cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it

[Lelio Fulgenzi]

I've used this to figure out what service I need on a product.... 

http://www.cisco-servicefinder.com/ 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Bill Riley" <bill at hitechconnection.net> 
To: "Anthony Kouloglou" <akoul at dataways.gr>, "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net> 
Sent: Friday, December 24, 2010 9:48:20 AM 
Subject: Re: [cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it 




The Aim-cue requires its own separate contract. Even though it is installed in the router it is not covered under the router smartnet like the VIC card was. 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou 
Sent: Friday, December 24, 2010 3:56 AM 
To: cisco-voip at puck-nether.net 
Subject: [cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it 



Hi all, 
i have a 2801 covered by SNT nbd (and all the modules included in it). 
So, a few years ago when the conrtact was created, i was not able to add the serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE. 
There was always an error on cisco's SCC. 
But, when the vic2-4fxs failed, i had no problem in the RMA: i just issued the SN if the 2801 who was covered by the contract, and i got a replacement with no problem. 
But, yesterday, when i opened the TAC for the AIM that Failed, when finally the engineer created the RMA, i got a message from the logistics department that the serial number of the AIM is not listed anywhere, therefore, they are not going to replace it!! 
Even now, i am trying to add its serial number to the SCC under the 2801 but it is not possible!! 
Please, advise if anyone has something like that before. 

Kind Regards 
Anthony 
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