[cisco-voip] AIM-CUE Failed but Problem with Contract not replacing it

[Anthony Kouloglou]

Hi
Thanks and Merry Christmas and a happy New Year!
The RMA has just been released.
Here is what i found at CUE Q&As:
HW is under the router's Smartnet, But for software support you need a 
SASU (SAS or SAU)
(Below is an abstract from AIM-CUE Q&As)
/*Q. What services should be purchased to help ensure complete service 
and support for Cisco Unity Express?*/
*A.* /Hardware replacement of the NM-CUE and AIM-CUE is covered under 
the existing Cisco SMARTnet®
contract for the router in which the Cisco Unity Express module _is 
housed_//. Cisco Unity Express application support from the Cisco 
Technical Assistance Center (TAC) is covered
under an additional Software Application Support plus Upgrades (SASU) 
contract (CON-SAU-NM-CUE or CON-SAU-AIM-CUE). SASU provides
24 hour technical assistance from the Cisco TAC by telephone and access 
to Cisco.com for online tools and information plus software updates—
maintenance plus minor and major releases for the Cisco Unity Express 
software application—all for one annual fee/
On 24/12/2010 4:48 μμ, Bill Riley wrote:
>
> The Aim-cue requires its own separate contract. Even though it is 
> installed in the router it is not covered under the router smartnet 
> like the VIC card was.
>
> *From:*cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Anthony 
> Kouloglou
> *Sent:* Friday, December 24, 2010 3:56 AM
> *To:* cisco-voip at puck-nether.net
> *Subject:* [cisco-voip] AIM-CUE Failed but Problem with Contract not 
> replacing it
>
> Hi all,
> i have a 2801 covered by SNT nbd (and all the modules included in it).
> So, a few years ago when the conrtact was created, i was not able to 
> add the serial numbers of the vic2-4fxs, E1/T1-MFT, and an AIM-CUE.
> There was always an error on cisco's SCC.
> But, when the vic2-4fxs failed, i had no problem in the RMA: i just 
> issued the SN if the 2801 who was covered by the contract, and i got a 
> replacement with no problem.
> But, yesterday, when i opened the TAC for the AIM that Failed, when 
> finally the engineer created the RMA, i got a message from the 
> logistics department that the serial number of the AIM is not listed 
> anywhere, therefore, they are not going to replace it!!
> Even now, i am trying to add its serial number to the SCC under the 
> 2801 but it is not possible!!
> Please, advise if anyone has something like that before.
>
> Kind Regards
> Anthony
>

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