[cisco-voip] TCL auto attendant problem - Could not create IVR prompt

[Alan Su]

Hi Peter,

We solved this issue, turned out that the route pattern in callmanager needs
to have the 2811 GW in that for PSTN calls. I don't know why, but the
engineer made this change and the AA is working fine now. I'll try to
rebuild the lab for further testing in a pure h323 GW environment (only FXS
to analog phone and FXO to PSTN) without CCM. Thanks.

-Alan

On Mon, Jan 4, 2010 at 10:57 AM, Peter Slow <peter.slow at gmail.com> wrote:

> Alan,
>  can we see the rest of the router's configuration?
>
> On Sat, Jan 2, 2010 at 11:50 AM, Alan Su <cj.alan at gmail.com> wrote:
> > Dear All,
> >
> > I'm trying to use C2811 to perform AA function with TCL script. But when
> > dialing into the PSTN number, the voice prompt didn't come up and there
> is
> > some error msg when using debug:
> > Jan  1 04:58:41.591: %IVR_MSB-3-NOPROMPT: Could not create IVR prompt
> >   flash:/en_welcome.au
> >   errno=0=Unsupported number of channels
> >
> > My IOS version: c2800nm-entservicesk9-mz.124-24.T2.bin
> > flash:
> > 2        93353 Dec 21 2009 01:45:00 en_dest_busy.au
> > 3       105215 Dec 21 2009 01:45:20 en_dest_unreachable.au
> > 4        30567 Dec 21 2009 01:45:34 en_disconnect.au
> > 5        67061 Dec 21 2009 01:45:46 en_reenter_dest.au
> > 6       643884 Dec 31 2009 08:29:38 en_welcome.au
> > 7       496521 Dec 21 2009 01:46:12 music-on-hold.au
> > 8         6876 Dec 29 2009 07:59:08 its-CISCO.2.0.1.0.tcl
> >
> > configuraiton:
> > application
> >  service aa flash:its-CISCO.2.0.1.0.tcl
> >   paramspace english language en
> >   paramspace english index 1
> >   param operator 21000
> >   paramspace english location flash:/
> >   paramspace english prefix en
> >   param aa-pilot 6000
> > voice-port 0/0/0
> >  supervisory disconnect dualtone mid-call
> >  supervisory custom-cptone TW
> >  timeouts call-disconnect 2
> >  timeouts wait-release 2
> >  station-id name PSTN
> >  station-id number AA
> >  caller-id enable
> >
> > Any suggestions or comments will be very grateful, thanks a lot~
> >
> > Regards,
> > Alan
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
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