[cisco-voip] querying AD or CM user information in CCX

[Eric Pedersen]

We are using CCX for our internal helpdesk and most of the people that call have user accounts in CM.  Is there a way in CCX to fetch user information based on the ANI?  It's CM 7.1 so I can't do a SQL query.  Am I missing something obvious?

 We are AD integrated so I could do an LDAP query but it looks like I would need some custom Java code for that.

It's CCX 7.0 and CM 7.1.


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