[cisco-voip] What causes phones to reboot with mobility login?

[Madziarczyk, Jonathan]

So I've been over this thing a couple of times now....  There were two
discrepancies, the <MissedCallLoggingOption> and <versionStamp> tags.

 

I was able to fix the <MissedCallLoggingOption> tag (simple checkbox on
one of the lines)

I don't think I can fix the <versionStamp> tag since that appears to
change every time

 

Any other ideas as to why this thing keeps rebooting everytime a user
logs in?

 

The only other difference is when not logged in, the phone has an
extension on line 1 (for 911 calling), while the mobility profile has
line 1 and line 3 active.

 

:-(

 

 

 

________________________________

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, July 08, 2010 2:09 PM
To: Madziarczyk, Jonathan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility
login?

 

That is correct.  It's plaintext with xml tags so not too terrible to
read.

 

-Ryan

 

On Jul 8, 2010, at 2:52 PM, Madziarczyk, Jonathan wrote:





This is most likely exactly what I'm looking for.  

 

I'm assuming the conf files are 'devicename'.cnf.xml based on the status
messages I see for files it downloads on the phone.

 

JM

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, July 07, 2010 12:37 PM
To: Ryan Ratliff
Cc: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility
login?

 

++ I like Ryan's approach here.
Logout of a phone, wait for phone to reset, download config file using a
TFTP client on PC.
Login to phone, wait for phone to reset, download config file using a
TFTP client on PC.

Diffs in the files should help to indicate configuration differences
that lead to reset vs. restart.

/Wes

On Wednesday, July 07, 2010 1:20:33 PM, Ryan Ratliff
<rratliff at cisco.com> <mailto:rratliff at cisco.com>  wrote:




Download the phone's config file and look through it.  If anything in
there changes then the phone will need to get a new file. 

 

-Ryan

 

On Jul 7, 2010, at 1:06 PM, Madziarczyk, Jonathan wrote:






Are we talking items just in the main page of the phone or also in the
lines themselves?  It's also a little tough to compare apples to apples
since the phone profile looks different than a device profile. (CUCM
v6.1)

 

Looks like my softkey templates and locals are identical.  Is there
somewhere I can see a table of all the things that require a new tftp
pull?

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, July 07, 2010 10:58 AM
To: Madziarczyk, Jonathan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility
login?

 

Anything that requires re-tftp will cause phone to restart instead of
reset.  Classic causes include changing locales and changing softekey
templates.

/Wes


On Wednesday, July 07, 2010 11:44:00 AM, Madziarczyk, Jonathan
<JMad at cityofevanston.org> <mailto:JMad at cityofevanston.org>  wrote:





I've got multiple types of phones, multiple types of device profiles and
cannot seem to find the reason that some phones will reboot after a
successful login vs phones that just come up with correct extension
immediately after login.

 

Ideas?

 
 
 
 
 



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