[cisco-voip] What causes phones to reboot with mobility login?

[Ryan Ratliff]

I'd look next at a packet capture to see at what point it decides to do the full reboot vs just re-register.  I'd expect to see the sccp message from CUCM telling it to reset, then it would get a new config file, then either send sccp register OR re-DHCP and go through the whole config file process again.

-Ryan

On Jul 8, 2010, at 4:37 PM, Madziarczyk, Jonathan wrote:

So I’ve been over this thing a couple of times now….  There were two discrepancies, the <MissedCallLoggingOption> and <versionStamp> tags.
 
I was able to fix the <MissedCallLoggingOption> tag (simple checkbox on one of the lines)
I don’t think I can fix the <versionStamp> tag since that appears to change every time
 
Any other ideas as to why this thing keeps rebooting everytime a user logs in?
 
The only other difference is when not logged in, the phone has an extension on line 1 (for 911 calling), while the mobility profile has line 1 and line 3 active.
 
L
 
 
 
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, July 08, 2010 2:09 PM
To: Madziarczyk, Jonathan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility login?
 
That is correct.  It's plaintext with xml tags so not too terrible to read.
 
-Ryan
 
On Jul 8, 2010, at 2:52 PM, Madziarczyk, Jonathan wrote:


This is most likely exactly what I’m looking for.  
 
I’m assuming the conf files are ‘devicename’.cnf.xml based on the status messages I see for files it downloads on the phone.
 
JM
 
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, July 07, 2010 12:37 PM
To: Ryan Ratliff
Cc: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility login?
 
++ I like Ryan's approach here.
Logout of a phone, wait for phone to reset, download config file using a TFTP client on PC.
Login to phone, wait for phone to reset, download config file using a TFTP client on PC.

Diffs in the files should help to indicate configuration differences that lead to reset vs. restart.

/Wes

On Wednesday, July 07, 2010 1:20:33 PM, Ryan Ratliff <rratliff at cisco.com> wrote:


Download the phone's config file and look through it.  If anything in there changes then the phone will need to get a new file.
 
-Ryan
 
On Jul 7, 2010, at 1:06 PM, Madziarczyk, Jonathan wrote:



Are we talking items just in the main page of the phone or also in the lines themselves?  It’s also a little tough to compare apples to apples since the phone profile looks different than a device profile. (CUCM v6.1)
 
Looks like my softkey templates and locals are identical.  Is there somewhere I can see a table of all the things that require a new tftp pull?
 
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, July 07, 2010 10:58 AM
To: Madziarczyk, Jonathan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] What causes phones to reboot with mobility login?
 
Anything that requires re-tftp will cause phone to restart instead of reset.  Classic causes include changing locales and changing softekey templates.

/Wes


On Wednesday, July 07, 2010 11:44:00 AM, Madziarczyk, Jonathan <JMad at cityofevanston.org> wrote:



I’ve got multiple types of phones, multiple types of device profiles and  cannot seem to find the reason that some phones will reboot after a successful login vs phones that just come up with correct extension immediately after login.
 
Ideas?
 
 
 
 
 




 
 
 
 
 
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